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Shipping

Where do you deliver and what is the delivery time?

Nous livrons en France, Allemagne, Belgique et en Espagne. Délai moyen : 4 à 7 jours ouvrés à compter de la confirmation de commande. Transporteurs : DHL. Frais de livraison à partir de 3,90 €, offerts dès 100 € d'achat.

How can I track my order?

As soon as your order is processed, you will receive a confirmation email containing your tracking number. You can track the delivery of your package directly on the carrier's website.

My package was returned to you by the carrier — what happens now?

If the carrier returns your package to us (incorrect address, prolonged absence, unclaimed package, etc.), please contact our customer service at contact@kaporal-officiel.com. We will offer you a new shipment (shipping costs may be at your expense depending on the reason) or a refund.

I entered the wrong shipping address — can I still change it?

Contact our customer service as soon as possible via the contact form or at contact@kaporal-officiel.com. If the order has not yet been shipped, we will do what is necessary to correct the address. Once the package has been shipped, modification is no longer possible.

Returns

How can I return my order?

You have 14 days from receipt of your order to return one or more items.

  1. Submit your return request; a return slip will be sent to you automatically.
  2. Download the return slip containing your order and product information.
  3. Carefully pack the product(s) to be returned and include the order information in the package.
  4. Stick the return label on the package.
  5. Drop off the package at an eligible location, as indicated on the return slip.

The product must be new, unworn, unwashed, undamaged, and returned in its original packaging with its tags.

How much does it cost to return my order?

Return fees are deducted from the refund, except in the following cases where they are fully covered:

  • defective or damaged product not attributable to the customer
  • confirmed product non-conformity
When will I receive my refund or exchange?

Refund or exchange is processed once the return is received and inspected (product unopened/unused, no signs of wear for a change of mind), minus return shipping costs where applicable.

Products

How to care for my Kaporal items?

We recommend following the care instructions on each item's label. For leather items: leather naturally softens and changes over time, which may lead to slight variations in appearance—this is not a defect.

Orders

What payment methods do you accept?
  • Credit card
  • Apple Pay
  • Google Pay
  • Other payment methods offered by Shopify Payments / the payment service provider (PSP)

All transactions are secure (SSL + certified PSP); no banking data is stored by us.

Can I change or cancel my order after I've placed it?

Please contact our customer service as soon as possible at contact@kaporal-officiel.com. If the order has not yet been prepared/shipped, we will be able to modify or cancel it. Once shipped, you will need to follow the standard return procedure.

I haven't received an order confirmation. What should I do?
  1. Check your junk/spam folder.
  2. Check that the email address entered during the order is correct.
  3. If the problem persists, contact our customer service at contact@kaporal-officiel.com with your order number or payment details.